Return Policy

One Percent Club — Return & Exchange Policy

Welcome to the One Percent Club. We are committed to providing you with premium activewear and an exceptional shopping experience. Every item is carefully quality-checked before it leaves our warehouse — please read this policy carefully before placing your order.


1. General Policy (Strict — Defective or Incorrect Items Only)

We enforce a strict no-refund, no-exchange policy on all purchases, except where the item received is verified as:

  • Defective — a manufacturing fault (e.g. faulty stitching, fabric defect, broken zipper, printing/embroidery error), or
  • Incorrect — a different product, size, or colour from what you ordered, or
  • Missing — an item from your order was not included in the package

We do not offer exchanges or refunds for change of mind, incorrect size selected by the customer, or dissatisfaction with fit, colour, or feel. We strongly encourage you to check the Size Chart on each product page, or contact us before purchase if you need sizing advice.

You must notify us within 7 days (local orders) or 14 days (international orders) from the date you receive your parcel. Claims submitted after this period will not be accepted.


2. Condition Requirements

For incorrect or missing item claims: The item must be unworn, unwashed, unaltered, free of any stains or scents (e.g. perfume, detergent), and returned in its original packaging with all tags and labels still securely attached.

For defective item claims: We understand a defect may only become apparent after light use (e.g. a seam failing during a workout, colour bleeding after a first wash). Reasonable wear consistent with discovering the defect will not invalidate your claim, provided the issue is a genuine manufacturing fault and not damage caused by misuse, accident, or normal wear and tear.

Hygiene & special-category items:

  • Water bottles — treated as a standard defective-item claim (see above); the item must be returned to us for inspection before a replacement or refund is issued.
  • Socks — must be returned to us for inspection before a replacement or refund is issued. For hygiene reasons, all socks returned to us (defective or otherwise) will be discarded and will not be resold.
  • Undergarments — due to the personal and hygienic nature of this category, claims will only be accepted if the defect is identified and reported, with clear photos, before the item has been worn. Once an undergarment has been worn, we are unable to accept any return, exchange, or defect claim for it, as we have no reliable way to verify the condition or cause of the issue.

In all cases, claims must still be submitted within the notification window stated in Section 1, with clear photo/video evidence at the time of reporting.

One Percent Club reserves the right to reject any claim that does not meet these requirements.


3. Final Sale Items

The following categories are strictly Final Sale and cannot be cancelled, returned, or exchanged for reasons of preference or fit:

  • Items purchased from the SALE / Clearance section
  • Items purchased during seasonal promotions or using discount/coupon codes
  • Limited-edition drops or collaboration items

This Final Sale designation does not apply to items that are verified as defective or incorrect upon arrival — such items remain eligible for resolution under Section 1, regardless of how they were purchased. This policy does not affect your statutory rights under applicable Malaysian consumer protection law.


4. Resolution & Shipping Costs

For approved defective, incorrect, or missing item claims:

  • One Percent Club will fully bear the return shipping cost and the cost of delivering the replacement to you, for both local and international orders.
  • If a replacement (same size/colour/style) is unavailable, we will offer a full refund to your original payment method, or store credit, at your preference.

For any item returned to us without prior approval, or that does not qualify under Section 1, the customer will be responsible for all shipping costs incurred, and we reserve the right to decline the return and ship the item back at the customer's expense.


5. How to Initiate a Claim

  1. Contact Us — Reach out to our customer service team via email at [Your Support Email] or WhatsApp at [Your Phone Number] within your eligibility period.
  2. Provide Details — Include your Order ID, a clear description of the issue, and photos/video of the item (especially for defect claims).
  3. Ship It Back (if applicable) — Once our team approves your request, pack the item securely and ship it to the return address provided. We recommend using a trackable shipping service.


6. Important Legal Disclaimer

One Percent Club reserves the right to amend this policy at any time without prior notice. Our team will thoroughly inspect all returned items upon arrival, and all final decisions regarding claims, replacements, and refunds remain at the discretion of One Percent Club. This policy does not affect your statutory rights under applicable Malaysian consumer protection law.


7. Contact Us

For any return or exchange enquiries:

  • Email: opcntclub@gmail.com
  • WhatsApp: +6016-2546818